Contact us
Email support@evolutemediagames.com. To help us find your game data, include:
- your player ID, shown at the bottom of the Game's Settings screen;
- your device model and operating system (for example "iPhone 13, iOS 19" or "Galaxy A54, Android 15");
- what happened, and a screenshot if you can.
Delete your data
You can ask us to delete the personal information linked to your copy of Wolfnight: Last Furnace (app ID com.evolutemedia.wolfnight) at any time. You do not need an account.
- Open the Game and go to Settings. Copy your player ID.
- Email support@evolutemediagames.com with the subject "Delete my data" and your player ID. If you no longer have the Game installed, tell us roughly when you played and on which device. We will do our best to find your data.
- We confirm receipt, then delete your data from our systems and send deletion requests to our analytics, attribution and ad partners within 30 days. We'll email you when it's done.
What is deleted: analytics and gameplay events, attribution records, crash logs and support emails linked to your player ID.
What we may keep: purchase records we must keep for tax and accounting law (usually up to 7 years), and data that has already been aggregated so it no longer identifies you.
Your game progress is stored on your device. Deleting the Game from your device deletes it immediately. To reset your advertising identifier as well, see ads and privacy settings below. More detail is in our Privacy Policy.
Frequently asked questions
How do I restore my purchases?
Purchases like No Ads are tied to your Apple ID or Google account. On a new or reset device, sign in with the same store account, install the Game and tap Settings → Restore purchases. Consumable items (coins, gems, boosters) are used when you get them and can't be restored. If something you paid for is missing, email us with your player ID and the store receipt (Apple: reportaproblem.apple.com; Google: your Play order history).
Can I get a refund?
Payments are handled by Apple or Google, so refunds are requested through them: Apple at reportaproblem.apple.com, Google through Google Play → Payments & subscriptions → Budget & history. If a purchase didn't arrive in the Game, email us first and we'll fix it.
How do I control ads, tracking and privacy?
- In the Game: Settings → Privacy lets you review or change your consent choices and opt out of personalised ads.
- iPhone / iPad: Settings → Privacy & Security → Tracking, then turn off tracking for Wolfnight (or for all apps).
- Android: Settings → Google → Ads (or Settings → Privacy → Ads) to delete or reset your advertising ID.
You'll still see ads after opting out, but they will be less tailored to you. Rewarded ads are always optional.
How do I remove ads?
Buy No Ads in the Game's shop. It removes all ad breaks (interstitials) for good. Rewarded ads you choose to watch for a bonus stay available.
I lost my progress
Progress is saved on your device. Deleting the Game or clearing its data removes it, and we can't restore local saves. Paid non-consumables can always be restored (see above). If you lost progress after an update, email us with your player ID and device so we can investigate.
The game crashes or runs slowly
- Update the Game to the latest version from your app store.
- Restart your device and close other apps.
- Make sure you have at least 1 GB of free storage.
- Still happening? Email us your player ID, device model and what you were doing. Crash reports reach us automatically, and your player ID lets us match them.
Is the Game suitable for children?
Wolfnight: Last Furnace is not directed at children under 13 (16 in the EEA and UK). If you're a parent and believe your child has shared personal information with us, email us and we'll delete it.
Company
Evolute Media LLC
Wyoming, United States
Email: support@evolutemediagames.com